Salesforce Life Science Partner Network for Digital Labor

MuleSoft and Data Cloud will enable partners to have access to industry data via seamless integration with Life Science Cloud, resulting in a 360-degree picture of patients, HCPs, and partners. These serve as an extension of the platform, leveraging the Einstein Trust Layer with bidirectional, zero-copy interchange and ready-to-use applications to lay the groundwork for secure and trustworthy AI.

1. Customers will be able to share data effortlessly between Salesforce and Athenahealth’s EHR, allowing for real-time prior authorizations, care management, appointment scheduling, medical history, and drug refills.  

2. Box’s Intelligent Content Management connection with Life Sciences Cloud allows commercial and R&D teams to securely communicate, analyze, and e-sign essential promotional, clinical, and contract documents within Box’s GxP-compliant content layer, all without leaving Salesforce.

3. ComplianceQuest facilitates compliance in clinical trials, adverse event reporting, and manufacturing. It will enable Agentforce to automate adverse event triage to promote prompt reporting and resolution, as well as detect recurring hazards across trial sites to prioritize mitigation efforts. Agentforce can also detect nonconformances in the manufacturing of clinical trial supplies, thereby ensuring product quality.

4. Definitive Healthcare provides sales teams with real-time access to rapid insights to help them prepare for strategic conversations, establish precise market segmentations, and craft targeted communications all within their Salesforce environment. Users can access complete facility-level data, including financials, clinical metrics, referral patterns, connections, and population health trends.

5. Honeywell’s TrackWise Quality supports the transition from reactive to proactive quality management. The solution suite, which includes improved monitoring, analytics, and AI capabilities across quality processes, enables life science organizations to better exploit data to improve performance and make decision-making more effective. The new Agentforce actions will focus on enhancing and expediting quality issue resolution using advanced AI solutions such as chat help, workflow automation, and complaint intake.

6. H1 will power Life Sciences Cloud with comprehensive HCP profiles that combine publications, clinical trials, congress activity, payments, social media, organizational hierarchies, patient demographics, and medical and prescription claims to improve HCP and Key Opinion Leader (KOL) identification and engagement across all touchpoints. 

7. The integration of Infinitus.ai and Life Sciences Cloud enables Agentforce to verify pharmacy or durable medical equipment (DME) eligibility by directly contacting electronic providers to validate insurance coverage, calculate copays, and collect any missing information, thereby preventing treatment delays.

8. S2N Health’s RepSignal integrates expert-curated customer intelligence into the sales, marketing, and commercial leadership workflows. Comprehensive RepSignal data, which includes procedure and diagnosis volumes, referrals, Sunshine Act information, research activities, and facility metrics, is deeply integrated with Life Sciences Cloud and Agentforce skills like Pre-Visit Summary, providing medtech teams with key insights to precisely target, engage, and convert high-value customers.

9. Viz.ai’s AI-powered care coordination system uses AI agents for real-time patient activation and HCP engagement, reducing time to treatment, optimizing sales and marketing effectiveness, and driving high-impact launches that improve patient outcomes.  

10. Vodori’s AppExchange solution will expedite the compliant evaluation and approval of medical, legal, and regulatory (MLR) information by automatically publishing authorized assets straight into Life Sciences Cloud. This allows MSLs and field teams to access current educational and promotional materials smoothly, compliantly, and in real time.