Nonprofits are at their breaking point. Funding is being cut, and NGOs say obtaining enough funding is their number one concern this year. Staff shortages and burnout are increasing. Behind every figure is a person working tirelessly, and a volunteer coordinating, juggling three tasks. Meanwhile, demand for key services continues to rise, leaving teams overloaded and straining to offer the critical support that millions of people rely on.
Salesforce recently launched Agentforce Nonprofit (previously Nonprofit Cloud), which includes new, purpose-built AI agents for fundraising, program management, volunteer coordination, and donor service. Organizations can use Agentforce Nonprofit to deploy AI agents to elevate their staff, reducing administrative time significantly.
This leads to hundreds of hours saved for staff to devote to high-value work that strengthens community participation and obtains important funds to help those in need.
Nonprofits such as Pacific Clinics, Pledge 1%, Blue Star Families, the YMCA of San Diego County, and America On Tech are already using AI agents to save hundreds of hours of manual work for their teams, allowing them to focus on mission-critical tasks such as providing better services to their communities faster than before.
According to our most recent Nonprofit Trends Report, nonprofits are under increasing strain, but employees are buried in typical administrative tasks, devoting time that could be spent interacting with a vulnerable client or gaining a critical donor.
Although the majority of organizations are hopeful or enthused about artificial intelligence, many are unsure where to start. Agentforce Nonprofit makes it simple and quick for nonprofits to get started with AI agents designed to handle the most frequent time-consuming tasks.
Prospect Research allows fundraisers to better understand high-value donors and their previous engagements, all within Slack. This allows fundraisers to easily prepare for a possible donor meeting rather than spending hours on manual research.
Participant Management helps program and case managers by describing a client’s history and services. During an interaction with a client, the agent can collaborate with a program or case manager to automatically set new goals, take notes, and flag recommendations for necessary services.
Volunteer Capacity & Coverage assists volunteer coordinators in identifying vacant shifts and matching the best-suited volunteers to the appropriate shifts. This saves volunteer coordinators time by eliminating the need to manually match volunteers to opportunities based on their availability, skill set, and location.
Donor Support helps to deflect critical donor queries and improve donor self-services. This ensures that fundraisers spend their time engaging with contributors rather than addressing simple queries.
“We know that AI will revolutionize the way nonprofits engage, and the key is to use these new tools to help organizations grow their work. When a tool can save a program hundreds of hours each month, it’s more than just a software upgrade; it’s a direct investment in the purpose and the people it serves.” — Lori Freeman, VP and Global GM, Nonprofit, Salesforce.
“Agentforce Nonprofit gave us what we needed: access for clients when they needed us, agility for our employees to execute this critical work, and reliable data to help us offer care that makes a difference. By aiding with administrative work, agents allow our team to spend more time listening, engaging, and offering personalized support. We anticipate that our external agent will help us reach more individuals in the future, allowing them to live healthier, more satisfying lives.” — Kathy McCarthy, CEO and President, Pacific Clinics
So this is the end of this article. We hope you’ll get the complete information about this new update, Salesforce Introduces AI-Powered Agentforce for Nonprofits. For more information about Salesforce news and updates.
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